It is also possible the browser’s security setting is set to ‘high’ which will not allow cookies to be stored on the computer, or security software installed may be blocking the site. The popup blocker is part of Internet Explorer's settings and can be turned off by going into 'Tools' and select 'Turn off Popup Blocker'. If a 'processing failure' error is presented when attempting to log into My Account, a popup blocker may be activated. You can view your internet usage, view and pay your bill, manage your billing preferences, check for outages, troubleshoot your service, verify scheduled appointments and set contact preferences. Just enter your ZIP code below.My Account allows you to manage your account all from an easy-to-use interface. If it’s not, tell them thanks, hang up, and try again later.Īgain, we can help you create a list of what prices and speeds are in your neighborhood. Don’t be afraid to ask if the offer on the table is the best your rep can do. Be clear about what you want and the offer you found from a competitor.If that’s not reason enough to polish your manners, we don’t know what is. Rumor has it that ISP’s reps can’t give a better offer to “irate” customers. Build rapport and play nice with your customer service rep.These are typically the people with the power to make you the best offers, but don’t play ball with them until they offer to lower your bill without downgrading your service. Make sure you talk to your ISP’s Retentions department.The thing is, they don’t know you won’t just sign up for satellite internet or swap to your cell phone’s 4G LTE service instead so you can get your Schitt’s Creek fix. After all, your ISP makes $0 if you cancel and go without their internet. If you’re signed up with the only provider in town, you’ve still got a leg to stand on. Find out what competing internet providers charge in your area.If worst comes to worst, be ready to hit that button and be done with your ISP. Look at your download speed and, if you bundled TV service, the number of channels you get. Find out which service you have now so you can compare.

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